Terms of Service

1. Agreement to Terms

Welcome to Dedwell. These Terms of Service ("Terms") govern your use of the Dedwell platform, including our website, mobile applications, and all related services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

These Terms constitute a legally binding agreement between you and Dedwell ("we," "us," or "our"). By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services Overview

Dedwell provides a Canadian-focused platform offering:

• Property Listings: Verified rental properties across Canada, including apartments, houses, and shared accommodations.
• Marketplace: A community marketplace for buying, selling, or exchanging household items and furniture.
• Relocation Services: Services including airport pickups, city orientation, documentation assistance, and temporary housing support.
• Community Features: Messaging, favorites, reviews, and other social features.

3. User Eligibility and Registration

To use certain features of our Platform, you must:

• Be at least 18 years of age or the age of majority in your province or territory of residence.
• Be a Canadian resident or legally entitled to reside in Canada.
• Provide accurate, current, and complete information during registration.
• Maintain and update your information to keep it accurate and current.
• Not register for more than one account unless explicitly permitted by Dedwell.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Property Listings and Rental Agreements

4.1 Property Verification

Dedwell implements a KYC (Know Your Customer) verification process for property owners and managers. However, we do not guarantee the accuracy of listings or the financial or legal standing of any property owner. Users are encouraged to conduct their own due diligence before entering into any rental agreement.

4.2 Rental Agreements

Any rental agreement entered into between a tenant and a property owner is a separate legal contract. Dedwell is not a party to such agreements and does not:

• Guarantee availability of any property
• Ensure the condition of any property
• Mediate disputes between tenants and landlords
• Handle security deposits or rental payments (unless using Dedwell Payment Services)

4.3 Prohibited Listings

Property owners must not list properties that:

• Violate Canadian federal, provincial, or municipal laws
• Discriminate against protected classes under the Canadian Human Rights Act
• Are not legally permitted for rental
• Have outstanding violations or orders
• Represent fraudulent or misleading information

5. Marketplace Guidelines

Our marketplace allows users to buy, sell, or exchange household items. All marketplace transactions are subject to:

• Items must be legal to sell under Canadian law
• Prohibited items include: weapons, illegal substances, counterfeit goods, stolen property, and items that violate intellectual property rights
• Sellers must accurately describe items including condition, defects, and relevant history
• Users must not engage in deceptive practices or false advertising
• Local pickup and delivery arrangements are at the discretion of buyers and sellers

Note: Dedwell does not facilitate payment for marketplace transactions unless using Dedwell Payment Services. Users are responsible for arranging payment and delivery methods.

6. Relocation Services

Dedwell offers various relocation assistance services including:

• Airport pickup and drop-off
• City orientation and neighbourhood tours
• Documentation assistance (visa applications, work permits, SIN applications)
• Bank account setup guidance
• Temporary housing coordination

Service availability varies by location. All relocation services are provided by third-party partners. Dedwell acts as an intermediary and is not responsible for the actions or quality of services provided by these partners.

7. User Conduct and Responsibilities

When using our Platform, you agree NOT to:

• Violate any applicable Canadian laws, regulations, or ordinances
• Engage in discriminatory practices based on race, colour, religion, sex, national origin, age, disability, or any other protected characteristic
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems or other user accounts
• Use automated tools to scrape, harvest, or extract data from our Platform
• Interfere with or disrupt our Platform or servers
• Transmit viruses, malware, or other malicious code
• Solicit personal information for illegal purposes

8. Intellectual Property Rights

All content on our Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Dedwell or its content suppliers and is protected by Canadian and international copyright laws.

You retain ownership of content you submit to our Platform. By submitting content, you grant Dedwell a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, distribute, and display such content in connection with providing our services.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws including the Freedom of Information and Protection of Privacy Act (FIPPA) in British Columbia and the Act Respecting the Protection of Personal Information in the Private Sector (Law 25) in Quebec.

By using our Platform, you consent to our data practices as described in our Privacy Policy.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or advertisements. These third parties are not controlled by Dedwell, and we are not responsible for their practices or content. Your interactions with third-party services are governed by their own terms and privacy policies.

We may integrate third-party payment processors (such as Stripe) to facilitate transactions. These processors have their own terms and privacy policies governing your payment information.

11. Disclaimer of Warranties

OUR PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DEDWELL DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Platform will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, completeness, or reliability of any content or listings
• Warranties regarding the quality, safety, or legality of any properties or items

We do not warrant that the functions contained in the Platform will meet your specific requirements or that the operation of the Platform will be uninterrupted or error-free.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, DEDWELL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Any damages arising from your use of or inability to use the Platform
• Any damages arising from transactions between users, including rental agreements and marketplace transactions
• Any damages arising from the actions or negligence of third parties

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 CAD, WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dedwell and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of our Platform
• Your violation of these Terms
• Your violation of any rights of a third party
• Your fraudulent or unlawful activities
• Any content you submit to our Platform

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada. You hereby submit to the personal jurisdiction of such courts.

For Quebec Residents: If you are a resident of Quebec, you may have additional rights under Quebec's Consumer Protection Act (CQLR c P-40.1). Nothing in these Terms shall limit any rights you may have under applicable Quebec consumer protection laws.

15. Dispute Resolution

Before initiating any legal action, we encourage you to contact us directly to resolve any disputes informally. You may reach us at support@dedwell.com.

If informal resolution is not possible, any dispute shall be resolved through binding arbitration in accordance with the Arbitration Act, 1991 (Ontario) or the applicable arbitration legislation in your province. Arbitration shall take place in Toronto, Ontario, unless otherwise required by local law.

16. Termination

We may suspend or terminate your account and access to our Platform at any time, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Illegal or fraudulent activity
• Harassment or abuse of other users
• Failure to pay fees or charges
• Extended inactivity on your account

Upon termination, your right to use the Platform will cease immediately. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on our Platform with a revised "Last updated" date
• Sending an email notification to the address associated with your account
• Displaying a notice within the Platform

Your continued use of our Platform after such modifications constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Platform and may close your account.

18. Accessibility

Dedwell is committed to providing an accessible Platform in accordance with the Accessible Canada Act (ACA) and applicable provincial accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA). We strive to ensure that our services are accessible to all users, including those with disabilities.

If you require accessibility accommodations to use our Platform, please contact us at support@dedwell.com.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal documents or guidelines posted on our Platform, constitute the entire agreement between you and Dedwell regarding your use of our Platform and supersede all prior agreements and understandings.

20. Contact Information

If you have any questions about these Terms of Service, please contact us: